Effective date: April 27, 2026
1. Introduction
KONTORA GAMES LLC (“we”, “us”, or “our”) operates mobile games and applications (the “Services”).
Legal entity:
KONTORA GAMES LLC
80/3 Tigram Mets str, Yerevan, Armenia
This Privacy Policy explains how we collect, use, and protect your information when you use our Services.
By using our Services, you agree to this Privacy Policy.
2. Information We Collect
We collect information necessary to provide and improve our Services.
2.1 Information You Provide
- Email address (e.g., via Google Sign-In where available)
- Basic profile data (e.g., username, avatar if applicable)
- Support messages or feedback
2.2 Automatically Collected Information
- Device information (model, OS, language)
- IP address and approximate location (country/region level)
- Gameplay data (progress, sessions, interactions)
- App usage data (features used, session length)
- Crash logs and diagnostics
2.3 Advertising and Analytics Data
We collect data related to:
- Ad impressions and interactions
- App performance and usage statistics
This may include advertising identifiers such as:
- Google Advertising ID (GAID)
- Apple Identifier for Advertisers (IDFA, where permitted)
2.4 Payment Information
We do not collect or store payment information.
All purchases are processed by platform providers (e.g., app stores).
We may receive limited transaction data such as purchase confirmation.
3. How We Use Information
We use collected data to:
- Provide and operate our Services
- Improve gameplay, balance, and features
- Analyze user behavior and app performance
- Display advertisements (including personalized ads where allowed)
- Ensure security and prevent fraud
- Respond to support requests
4. Third-Party Services
We use trusted third-party services, including Google Play Services, AdMob, and Google Analytics for Firebase.
These services may collect and process data according to their own privacy policies.
5. Advertising
We display ads in our Services using third-party providers.
These partners may:
- Use advertising identifiers
- Deliver personalized or contextual ads
- Measure ad performance
You can control ad personalization in your device settings.
6. Data Retention
We retain data only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
7. Data Security
We use commercially reasonable measures to protect your data.
However, no system is completely secure.
8. Children’s Privacy
Our Services are intended for users aged 13 and older.
Some content may be intended for users 16+.
We do not knowingly collect personal data from children under 13.
If such data is identified, it will be deleted.
Parents can contact us to request removal.
9. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request deletion
- Object to processing
- Request data portability
To exercise your rights, contact us.
10. International Data Transfers
Your information may be processed in countries outside your own.
We ensure appropriate safeguards are in place where required.
11. Links to Third-Party Services
Our Services may contain links to external services.
We are not responsible for their content or privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted with an updated effective date.
13. Contact Us
If you have any questions: